Solutions
Power tools we've built — and can rebuild for you.
Every solution here is a real plugin we've shipped to production. Pick one that resembles your problem; we'll customize it for your stack.
1.0 Plugin
AI Ticket Summarizer
Collapse a 47-message thread into the three sentences your agent actually needs.
−67%Time to context on transferred tickets4 hrsRecovered per agent per week
2.0 Plugin
Smart Skill-Based Routing
Auto-assign tickets to the agent most likely to resolve them — based on resolution history, not a static skill matrix.
12,000Tickets/month auto-routed at Northwind−42%Reassignment rate
3.0 Browser Extension
In-Ticket Knowledge Search
Search and insert KB articles without leaving the ticket view. Keyboard-driven. Cmd-K everywhere.
4 minSaved per ticket on average+31%KB articles cited in resolutions
4.0 Browser Extension
Manager Dashboard Extension
Real-time SLA risk, queue health, and agent load — without exporting a CSV.
−78%SLA breaches at Helio Bank30 minAverage warning window before breach
Stop waiting for Freshworks to ship it.
Tell us the workflow that's costing your team time. We'll have a working prototype in your hands inside two weeks.