4.0 Browser Extension
Manager Dashboard Extension
Real-time SLA risk, queue health, and agent load — without exporting a CSV.
Freshdesk's stock dashboards refresh on a 5-minute lag — too slow to catch an SLA before it breaches. The Manager Dashboard polls your queue every 15 seconds, surfaces at-risk tickets, forecasts intake for the next 4 hours, and pings Slack when something needs attention. Built for the manager who wants to lead, not export.
See it in action
The plugin, live in Freshdesk.
Freshdesk's dashboards refresh on a 5-minute cycle and don't surface SLA risk until it's almost too late. Our extension watches your queue in real time and pings the right person when a ticket is sliding.
Open
47
At-risk
3
Breached today
0
Forecast 4h
12
At-risk tickets
Breach window opens in < 60 min
Agent load
live capacity
Intake forecast · next 4 hours
Based on the last 14 days of intake patterns
Real-deployment numbers
−78%
SLA breaches at Helio Bank
30 min
Average warning window before breach
0
Spreadsheets exported per week (target)
Use cases & outcomes
When you'd use it. What you'd get.
Ticket about to breach SLA
Manager gets a Slack DM 30 minutes before breach. Click-through to the at-risk ticket in one keystroke.
Daily standup needs a queue snapshot
Pulse view shows open / at-risk / breaching with live counts. No CSV export. No screenshot dance.
Agent is overloaded mid-shift
Per-agent load heatmap surfaces the imbalance. Manager can rebalance the queue in two clicks.
End-of-shift report for ops leadership
Export to CSV in one click — for the managers who still want one for their leadership review.
Problems we solve
The patterns we keep seeing.
Dashboard latency means SLA risk is surfaced too late
Managers export to spreadsheets to get the view they actually want
Agents don't know they're overloaded until something explodes
There's no single view of queue health across categories
How it works
Three moving parts.
Step 01
Installs as a browser extension
Adds a 'Pulse' tab to every manager's Freshdesk view.
Step 02
Streams real-time queue state
Polls your Freshdesk API every 15 seconds. Differential updates only — no rate-limit risk.
Step 03
Pings at-risk tickets directly
Slack DM or in-app toast when SLA breach is < 30 min away.
Features
What's in the box.
- Live SLA risk view, 15-second refresh
- Per-agent load heatmap
- Configurable alerting (Slack DM, in-app, email)
- Queue forecast for the next 4 hours based on intake rate
- Click-through to the at-risk ticket in one keystroke
- Export-to-CSV for end-of-shift reporting (because old habits)
FAQ
Questions we get asked.
Direct answers. We'd rather you have the information than the sales pitch.
Stop waiting for Freshworks to ship it.
Tell us the workflow that's costing your team time. We'll have a working prototype in your hands inside two weeks.